Razorpay - Senior Manager - Technical Account Management

Senior Manager - Technical Account Management:

The Role:

- To lead and manage a team of highly performing Technical Account Managers (TAM).

- Be a people manager + the technical go to person when the team needs technical help.

- Work in a diverse environment with a strong technical acumen with a hustling nature to ensure the team is constantly motivated.

Skills/Requirements:

- BE/Mtech in Comp Science/Information science. MBA is a plus

- Technical Certifications will be plus.

- 4 years of people management experience

- 8+ years work experience in one or more of the following: Customer Success Leadership, SaaS platform domain, project management leadership, Technology Consulting Manager, Technical Delivery Management

- Exceptional written & verbal communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization, including executive and C-levels

- Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

- Ability to diffuse challenging situations with a calm and credible presence

- Experience in hiring and developing a team of diverse talent and nurturing them with a broader vision.

- Experience and ability to lead through change

- Experience using technology and data to run your business

Preferred Qualification:

- Knowledge of JIRA and any CRM Experience working with Enterprise-level customers

- Experience building a team of high performing technical members

- Familiarity with support practices such as case, knowledge base, defect, and escalation management, stakeholder management.

- A people manager with a strong technical acumen