Rashmi Group - Order Management Specialist

- Order Management and Customer Service

- Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in System matches customer's requirements as indicated in customer documents

- Provides Shipment Confirmation to Customers and ensures that orders are in ready condition and in correct status before each order status

- Generates Shipment List and acquires proforma invoice, packing instructions and shipping release from customers to release orders for shipment

- Analyses, qualifies, and completes Change Order Requests

- Verifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems. and applies for commercial bonds for the order if needed

- Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met

- Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not

- Ensures that the dates own by order management team are updated and reflective of current order status

- Facilitates emergency/kick-off meetings with other functional groups and expedites immediately when there are any potential order delays

- Coordinates with other teams/support to complete the request of customers and communicates effectively with Singapore factory on customer's delivery date pull in requests

- Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the period's shipment commitments

- Continuous Improvement and Innovation

- Participates in the execution of Functional Unit Strategic Initiatives/Programs to improve Key Performance Indicators and support the objectives of the organization.