Rapido - Regional Manager - Market Place Operations

Marketplace Operations is one of the key business units at Rapido which takes care of day-to-day operations across 90+ cities Pan- India and tackles complex operational challenges involving customer pricing, driver incentivization, supply onboarding, offline demand marketing etc.

We're looking for an all-time hustler previously working in Operations/supply domain and to spearhead the strategy, build the team, and execute our end-to-end growth efforts.

Roles and Responsibilities:

- Owning and delivering the aggressive revenue [P&L] and ride [Growth] targets

- Develop in-depth product and market understanding to identify the right target segments

- Assess business requirement and recommend product improvements to help increase market penetration

- Build, nurture and grow a vibrant team - provide guidance and mentorship to develop your team members into future leaders

- Improvise customer pricing, discounting strategy, partner incentivization using sound analytical ideas and smart market [competitor] assessment

- Conduct periodic review of the team performance, metrics and trends to identify and implement appropriate interventions in line with Rapido values, processes and business practices

- Work closely with the central Operations team to solve for geographical or product level changes in the product/processes to improve customer experience

- Work closely with the technical and product team to solve bugs or introduce new features which could improve a seamless driver partner experience

Desired Skill Set:

- 4 - 8 years overall experience

- MBA with 2-3 years of Operations / relevant experience preferred

- Excellent project and people management skills

- Excellent communication and stakeholder management skills

- Analytical bent of mind and data backed decision making skills

- Ability to work under pressure with limited resources and tight timelines

- Passionate, result-oriented with strong bias for action