Exiting opportunities with Ramco Systems  Position: Customer Support Manager  Job Description:   - Responsible for spearheading support for customers of Ramco Aviation product suite, ensuring product availability for mission critical operations. Responsible for active engagement of customers, as part of the post implementation phase.   - Job involves ensuring service delivery as per contracted norms, proactively understanding customer needs & concerns and designing effective solutions for them. Would be fully responsible for customer satisfaction and retention.   Skills/Experience:   - 8 to 10 years’ experience in managing customer support for large ERP product installations.   - Should have managed multiple accounts simultaneously with direct accountability for customer satisfaction. Needs to be exposed to product life cycle functions such as maintenance releases, version upgrades etc.   - Should be adept at independently handling a broad spectrum roles such as key users, program owners, department heads and C-level executives of user organizations.   - Should have strong business domain (ERP) knowledge, good negotiation and escalation management skills.   - Ability to lead specific customer interventions/initiatives such as process audits, product usage analysis, need analysis etc. aimed at improving product usage efficiencies.   - Willingness to travel extensively (short duration).   Qualifications: B-Tech/MBA from premiere institutes.

Chennai

Ramco Systems - Customer Support Manager - Aviation 

Ramco Systems - Customer Support Manager - Aviation  ,Job Description for Ramco Systems - Customer Support Manager - Aviation  in Ramco Systems in  Chennai for (7-15) years of experience. Apply Now!

Job Description for Ramco Systems - Customer Support Manager - Aviation  in Ramco Systems in  Chennai for (7-15) years of experience. Apply Now!