Radical Minds - DGM/AGM - BPO Operations

DGM / AGM BPO Operations Gurgaon WFO

Radical Minds Technologies (RMT) is one of the fastest growing business process outsourcing and technology solutions provider company with our centers in Gurgaon, Noida, Bangalore & Chennai.

Radical Minds urgently requires : AGM / DGM - BPO Operations, Gurgaon Location

- Minimum 10 years+ experience in BPO, preferably with Domestic BPO

- Should be able to manage large and diversified teams, align staff and all other resources to most efficiently and effectively achieve programmatic objectives

- Providing leadership to multiple and diverse / complex process and would be responsible for operational excellence to achieve client SLA deliverables, deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development.

- End to end process performance, process effectiveness, Client relationship management, team building and management along with the process delivery goals and implementation of the business

- Maintain a culture of performance management and continuous improvement,

- To ensure strategy, structure, staffing, skills, style and processes are synergistic with the vertical's objectives / goals

- Manage the P&L of the account

- Integrates strong commercial acumen into functional responsibilities

- Good at crisis management, problem solution and operations turn around

- Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs/QBRs.