Experience : 3-5 yrs Location : Mumbai Joining : Immediate Role: Full Time(WFO) The Role: Customer Experience Manager/Journey Planner Journey Planner's primary objective is to help implement end-to-end marketing funnel capturing data on key customer journey touchpoints, both online and offline, across streams of business to provide a holistic view of customer engagements with the brand across markets. Responsibilities - Be the first contact interface for the primary client, located in same time zone. - Working with stream owners to understand and codify each stream's contribution in customer journey - Plan on how to connect customer journeys on various platforms using unique identifiers (non PII), both online (priority) and offline - Help setup infrastructure for management, expert and stream specific reports by identifying priority touchpoints and standardizing KPIs around those touchpoints - Work with data scientists to deliver special projects on attribution, DTS and other predictive modeling - Provide inputs in hypothesis build, test and learn process and come up with at least 10 hypothesis for testing - Experience with Salesforce DMP - Hands on, able to capture requirements and work closely with Client and Agency SMEs - Participate in planning efforts, providing input based on subject area knowledge.- - Engage with business users to understand needs, using domain knowledge to provide recommendations.- - Identify alignments and gaps between end user requirements and system capabilities- - Create and document solution(s) of high complexity to meet end user requirements.- - Manage project work through completion of delivery on small and ad hoc efforts.- - Support multiple projects simultaneously across cross-functional teams.- Required Skills and Experience - 5+ years of proven work experience working on customer journey strategy and data for established brands or companies - Create detailed work plans, schedules, project estimates, resource plans, and status reports to drive projects quickly and efficiently to ensure projects are completed within deadlines - Understand client businesses, their overall goals, objectives, pain points, areas of opportunity, definition of success, etc. and seek a clear understanding of how success will be measured in the engagement- - Coordinate, plan, and facilitate all internal and external meetings - Manage conflicts with both internal and external teams and seek satisfactory resolutions - Serve as a translator between Team X and the Customer to define, collect, and own customer requirements for a given initiative - Experience in leading a team of front-end developers for visualizations and reports - Strong knowledge of reporting and Business Intelligence concepts - Practical experience with JIRA, Confluence, or other project management & ticketing tools - Advanced written and spoken English skills Personal Skills - Ability to adapt quickly to the changes on the project - Ability to work with a number of projects at the same time - An entrepreneurial mindset and an appreciation of a start-up context - Good time management skills - Advanced communication skills to act as interface of the team with the primary client - Ability to explain technical details in simple words - Result oriented person - Quick learner - Strong team player and leader Lastly, But Importantly. What we need from you: Jump in. Find problems. Fix them. Build relationships. Imagine new solutions. Invent them. Do whatever it takes to go above and beyond. And stand up for individuality.

Mumbai

Radar108 - Customer Experience Manager/Journey Planner 

Radar108 - Customer Experience Manager/Journey Planner  ,Job Description for Radar108 - Customer Experience Manager/Journey Planner  in Radar108 in  Mumbai for (3-5) years of experience. Apply Now!

Job Description for Radar108 - Customer Experience Manager/Journey Planner  in Radar108 in  Mumbai for (3-5) years of experience. Apply Now!