Raaho - Lead - Training & Quality

Raaho | Training & Quality Lead | Gurgaon

- The LMS Administrator will enhance the quality of our internal training programs by performing quality check on the existing and upcoming catalogue.

- To be successful in this role, the ideal candidate will have strong organizational skills, sound decision-making ability, and the ability to work collaboratively as a member of a diverse global team.

Roles & Responsibilities:

- Learning Management System (LMS) Creation & administration (Online training. Add curricula, process user assignments, manage and record class completions, etc.)

- Maintain training quality by testing in pre-production.

- Maintain an up-to-date knowledge of all systems, products and services to up-skill the team continuously

- Identify and analyze knowledge/skill gaps and performance improvement opportunities and assess relevant training needs for in consultation with Ops - Leaders, including assessment methods and measurement systems entailed

- Deliver training using modern training and assessment methodologies which are in keeping with company standards

- Able to execute Quality projects - Regularly Listen to calls from the team and share feedback.

- Creation of Scorecard for all the production team members - Identify training needs and execute regularly

- Excellent knowledge of quality tools, sampling methodology, correlation study, TNM's, etc

- Good facilitation skills / confidence

- Excellent client and internal stakeholder management

- Run reports and analyze data for training programs and provide a dashboard to our stakeholders.

- Upload and support new content and revisions.

- Identify, recommend, and execute on continuous improvements to systems, processes, and tools to enhance learner experience.

- Identify and implement innovative learning technologies across a broad range of training programs.

- Troubleshoot and problem solve learning technologies for better learning experience both online and offline.

- Build FAQs, user guides and SOP's for different applications used.

Technical / Functional / Soft Skills:

- Proven experience in handling a team in the Training/Quality/Customer Experience function in managerial capacity.

- Previous experience of directing a team and working alongside multiple business partners and domains, Hitech and Customer service domains are an advantage.

- Previous experience in process training and quality team

- Bachelor's/PG Degree or equivalent experience required.

- 3-5 years of experience in Training and quality

- Strong problem-solving and analytical skills, interested in process improvement.

- Strong attention to detail, superior verbal and written communication skills.

- Technical savvy with Excel, Word, PowerPoint; ability to quickly learn and master new software programs.

- Ability to manage multiple projects simultaneously and deliver high quality results.