Qure.ai - Client Partner - Customer Success

About Qure.ai:

Qure.ai is one of the fastest-growing startups in India, which develops Artificial Intelligence enabled products and platforms for healthcare diagnostics. We create cutting-edge solutions that positively impact patients' lives in various care domains, including lung cancer, tuberculosis, and stroke. To date, our innovative technologies have reached over 12 million individuals across 75+ countries worldwide. Qure.ai is an equal-opportunity employer.

Job Description:

Client Partner in qure.ai ensures customer satisfaction, retention, and product adoption. The key responsibilities of an entry-level client partner typically include the following:

Responsibilities:

- Customer Onboarding: Facilitate seamless integration for new clients by familiarizing them with Qure's product offerings, conducting comprehensive training sessions, and ensuring smooth implementation. Key tasks involve account setup, coordination with the engineering team for software configuration, and guiding clients through initial product usage.

- Relationship Management: Establish and nurture robust relationships with clients by serving as their primary liaison for all inquiries or concerns. Regularly engage with clients through check-ins, updates, and prompt resolution of questions or issues.

- Deliverables through Cross-functional Collaboration: Guarantee timely completion of client deliverables by collaborating closely with various departments, including sales, marketing, and product development. Strive to enhance customer experience and provide valuable client insights to refine product offerings and marketing strategies.

- Success Metrics Reporting: Monitor and report on essential client success KPIs, such as product adoption, customer satisfaction, and retention rates. Analyze trends and identify opportunities for improvement.

- Client Advocacy: Champion client interests within the company by conveying their feedback and collaborating with product, engineering, and other teams to prioritize and address client requirements. Work in unison with sales, marketing, product, and engineering departments to develop a cohesive strategy for client success, product evolution, and account expansion.

Your skills, qualifications, and personal attributes :

- Degree in any discipline. Healthcare industry is a plus.

- You have excellent communication skills, both written and verbal

- You excel in analytical thinking and problem solving.

- You enjoy learning about technology products.

- You have a process-oriented mindset and ability to get things done.

- You enjoy working in cross-team collaboration and support.