Quatrro FPO Solutions - Manager - Finance & Accounts - Shared Service

PRINCIPAL RESPONSIBILITIES: ( Specifies Key Result Areas for the Incumbent )

Client Management

- Ensure deliverables as per the defined TAT and quality as per SLA for clients assigned

- High level review of deliverables before delivery

- Preparation of daily /weekly delivery schedule for deliverables. Coordinate with US/ client. Ensure that the targets are met as per schedule

- Discuss the planned schedule with senior

- Trouble shooting - Clients issues/ queries/ team issues. Single point of contact for any issue related to assigned clients

- Communicate with US counterparts / Clients on daily basis thru calls / emails

- Roll out the activity checklist for all clients

- Successful completion of projects assigned on timely basis

MIS/ Logs

- Ensure maintenance of process maps, process notes/ SOPs and regular upgrade

- Ensure completion and timely delivery of monthly MIS and PLI calculations. Review

- Prepare/ Review financial errors in the standard error log and complete RCA.

- Monthly review of open issues list and dashboard for assigned clients with Manager

- Maintain client specific and account specific policies and procedures

Transition

- Continuous follow up for information

- Ensure that activities are carried out and complete per transition plan

- Track the progress of plan

- Ensure Actual numbers are in line with Performa numbers

- Implement the plan on team training and schedule

- Active involvement in transition call - planning stage and on boarding stage

- Prepare SOPs/ Process maps/ SIPOC

Team Management

- Person with Good interpersonal skills

- Planning work allocation team member, update shift roster and review timesheets.

- Manage the team, timely feedback, motivation etc.

- Manage Attrition & Absenteeism within team.

- Daily reporting on man power utilization and preparation of daily financial tracker

- Team Management and Training and development of staff

Efficiency improvement

- Identification of areas of process improvement

- Review the ongoing process and bring continuous improvement in process for efficiency & quality.

- India Direct delivery with very less involvement of US CAM

- Ensure customer satisfaction.

Preferably with Experience in Bank Reconciliation and General Ledger.

BEHAVIORAL SKILLS: (Attitude, Aptitude and Abilities)

- Smart and dynamic

- Excellent communication skills (written and oral)

- Required to work in all the shifts (including night shift) / rotational shifts and staggered off and can work stretched hours as required

- Preferably holding a valid passport and US Visa

TECHNICAL SKILLS: (Skill set required to do the job- Tools, Technical Knowledge, Certifications etc)

- Good accounting knowledge.

- Good computer skills and main expertise in excel.

- Preferably having experience in General Ledger / Bank Reconciliation.

- Experienced in preparation of process flows, maps, six sigma quality tools etc.

- Worked on US Accounting and Transitions in past work experience

- Handled Client Communications & Escalations

- Conflict Management

QUALIFICATION - BCOM / MCOM / Inter CA (not pursuing) / PGD / MBA (Finance)

EXPECTED OVERALL YEARS OF EXPERIENCE:

- 6-8 years Post graduation experience

- 3-4 years of Team handling experience (team size handled should be >=40 staff)

BAND - 3A

REPORTING TO - AVP/GM

TEAM SIZE - 80

Human Resources
Quatrro FPO Solutions
MBC Info Tech Park, Unit No. 1, Fifth Floor I Near Hyper City, Ghodbunder Road I Kasar Wadavli, Thane (West), 400 607. I Tel.No:+91-22- 6729 4200 I
Visit us: www.quatrrofpo.com