Qualitykiosk - Delivery Head - Quality Assurance - Retail Banking Domain

Delivery Head - Quality Assurance - Indian Retail Banking

About QualityKiosk Technologies:

QualityKiosk Technologies is a pioneer in Performance Engineering. We are Digital Quality Engineering partners for some of the largest Banking, Financial Services, Telecom, and Automobile companies. Intelligent Business Automation, DevOps, and Customer Experience are some of the key areas where we work with our partners to deliver Digital Quality Assurance. We at QualityKiosk count more than 50 of the Fortune 100 companies in India and 18 of the global Fortune 500 companies as our clients. The company continues to grow exponentially recording 32% Y-o-Y growth in FY 2021-22. With 250+ customers from various verticals, QualityKiosk's 3500+ employees are spread across 25+ countries including India, Dubai, Malaysia, Indonesia, Philippines, and Singapore.

Why should you join the QualityKiosk Team?

At QualityKiosk, we welcome talent from all walks of life and diverse professional and educational backgrounds. No matter where you are in your career journey, we have opportunities to build your skillset and become a digital transformation professional. We also have plenty of Learning & Development opportunities for you to excel. Come join us and be a part of our growth culture; let us explore how to take your career places together.

POSITION STATEMENT:

The incumbent will be an experienced leader with a proven capability in leading multiple teams and contributing to overall organizational goal attainment. The incumbent should possess extremely strong communication and influencing skills and be familiar with Industry's best practices in terms of Technology, Process and Governance. Collaboration with internal stakeholders along with the right attitude and flexibility to adopt is key as also the ability to work in partnership.

This role will drive portfolio performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve the delivery excellence, account size and profitability.

REQUIRED EXPERIENCE:

- 15+ years of experience in the IT Industry, preferably worked in service-based IT industry.

- 10 years of proven capabilities in strategic project management and leading mid to large service oriented large teams driving the profitability, customer success and people success agenda.

- Proven experience in leading Agile, DevOps, technology and digitization automation driven projects.

- Possesses strong BFSI domain knowledge (Preferred Indian clients)

- Strong delivery and technology excellence.

- Strong understanding on business value to be delivered to client with appropriate cost/ quality

- Should have worked closely with Pre-sales for new logos and new solutions and ensuring financing, efficiency etc

- Accountable for Revenue targets and maintaining good Gross Margin.

- Delivering ROI & BVR on Automation for the client.

- Should possess and have good understanding of Test automation solution and implementation

KEY RESPONSIBILITIES AND DELIVERABLES:

- Kick-starting new programs/projects for existing and new clients.

- Managing Accounts - Co-ordinating with Test Manager & Test Lead.

- Managing client escalation, People issues, requirement etc.

- Understanding existing clients, upcoming IT projects & IT budget etc

- Working closely with the existing team - QK Account sales team for new logos and new solutions offerings.

- Contributing on Marketing & white papers.

- Working with Finance on billing and invoicing issues.

- Resource planning, coordinating with RMG, TA etc.

- Monitoring Revenue Leakage and GM improvement.

- Project Governance & Risk - Effort, Time and Cost.

- Project scope / timeline deviation / Tracking CR with Client stakeholders.

- Skip level meetings with TL, STE & TE.

- New project Estimation and working on proposals. Contributes to strategic and policy development and implementation of the same in the organization

- Allocates accountability amongst team, manages career development of others, liaise with other managers, advises the business on technology related issues & engages in short / medium / long term plan

- Applies advanced knowledge and experience to the development of new methods, programmes and procedures. Offers expertise cutting across units and makes tactical decisions impacting business development and client relationship management

- Advises Senior Management on specialized testing issues, conducts, supports and reports research in one's own areas of expertise.

- Supports in new business proposition to bid management / account management team

- Promotes Existing Ips and creates new Ips for our clients.

- Grows the account from the current bucket size.

- Improves Customer Satisfaction for their respective accounts.

PROFESSIONAL QUALIFICATION:

- B.Sc./ B.Tech / B.E. / MCA / MBA

- Possess 1-2 globally accepted certifications

- Should have scored a minimum of 60% of marks throughout all academic levels