Quality Manager - US Healthcare

Quality Manager - US Healthcare

Position: Quality Manager

Domain: US, Healthcare

Job Description:

Roles and Responsibilities:

- You will set the path to success by creating reports demonstrating findings that will facilitate design, training, compliance, and operations.

- Maintain audit productivity, on-time report delivery, and establish realizable deadlines to meet targets.

- Create an environment measured by quality-based results.

- Coordinate and assist in the delivery of staff training.

- Serve as a point of contact for quality issues and questions.

- Prepare Metrics/KPI reports and interact with operations and support groups regarding quality improvements.

- Provides performance feedback and input to all monitored calls to increase service quality real-time discussion.

- Attend internal and external call calibration sessions as required.

- Identify and highlight failure modes in the process, identify unethical practices/behavior, and highlight it to the Quality Manager /Account Manager.

- Generate the QA reports and communicate the same to the Account Manager/ Higher authority.

- Report/discuss center-wide opportunities to the Quality Manager/Higher authority.

Desired Candidate Profile:

- Candidate with at least 2+ years of experience as a Quality Manager in a reputed BPO/BPM.

- He/ she should have Trained /Certified Six Sigma Green Belt Certified.

- On papers experience of team management in Quality.

- Should have experience in handling a team of QAs and QLs.

- Minimum Process Span should be 100+ FTEs.

- Graduation/PG is Must

- Preferably from an Insurance or Healthcare background.

- Candidates having experience in Customer Service can also apply.

- Work from home is not encouraged.

Perks and Benefits:

- Fixed US Shifts and Weekend offs

Address: B-3, 7th Floor, Cerebrum IT Park, Kalyani Nagar, Pune, Maharashtra 411014

If interested, please share the updated resume or call at 8668910859 / 9921802647