Quality Manager - Process Improvements & Excellence - Financial Services

Role Designation: Manager - Quality

Purpose/Essence of the role: Conduct process audits, deploy designed processes, analyze & report Quality performance, Support and implement de-risking plans for processes, create and build visibility of risk quality initiatives, share and document best practices, resolve client complaints, participate in calibration processes.

Responsibilities:

1. Process Management: 

- Provide implementation support for process improvement deploy improvement plan. Drive risk mitigation process improvement at engagement(s) level, act as point of escalation for all risk quality. 

 2. Process Institutionalization: Conduct verification audits to identify gaps in compliance to QMS; Raise and follow up on closure of CARs (Corrective Action Report(s)), Monitor Deploy process verification methods transaction monitoring. 

3. Create engines for large-scale transformations and ensure implementation: Lead / participate in improvement projects; Collect and analyze data, Conduct audits and provide insights on improvement opportunities. 

 4. Risk Management: Identify Dc level, process level and engagement level risk by performing risk audit, and discussion with process owner and COHs. 

 5. Benchmarking with multiple models - bring in best-in-class practices, create platforms for sharing best-in-class practices: Deploy Best practices to achieve benchmark performance, share best practices followed in engagement at vertical and org. level. 

6. Improvements based on structured feedback mechanisms (CSAT, IPSAT, ELFs etc.): Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.

Hands on Lean experience across multiple domain knowledge - Project Management skills,Excellent Communication skills, Certified GB/ Trained BB,Good Minitab and Excel skills,In-depth knowledge of lean principles