Quality Manager - Black Belt - Healthcare Domain - Business Process Management

Quality Manager for a well renowned BPM organization

- Black belt certification is mandatory

- Preferably from healthcare domain

- Provide expertise to leverage Six Sigma / LEAN / Kaizen optimally for practical & implementable solution i.e., solution is in line with respect to business objectives, scale and volume, identify necessary pre-requisite & limitations for Process Excellence improvement implementation & establish ease of integration of identified solutions

- Drives short, medium & long-term implementation plans with prioritized improvement initiatives

- Work with Process/Domain SMEs to come up with Improvement / Transformation Roadmap & Weave Process Excellence across the Overall E2E transformation Roadmap

- Leads sessions on developing AS-IS understanding for digital: As-Is Digital footprint and capabilities through SME interviews, Qualitative and quantitative data analysis for BU

- Drives maximizing the opportunities for digital & automated solutions as part of an overall transformation

- Should have experience managing idea generation, and conducting opportunity workshops

- Progressive experience in production support, Intelligent automation

- Should be a value architect & Innovation manager for any domain/Industry

- Strong understanding of underlaying solutioning, rationale of selected and proposing solution components. End to end solution

- Attend LA Training and BPET Training roadmap for self-development

- Drive high impacting Six Sigma and Lean Projects

- Mentor team members to improve performance and behavior

- Understand VOC/VOE and implement actions to improve the performance on them

- Participate in BPET initiatives

- Achieve QNS target through Quality Initiatives

- Regular interaction with clients and Internal / External stakeholders and maintain good relationship

- Mentor YB & GB projects in the team

- Good understanding of Data Mining, and Data Analysis - should be able to create the meaningful analysis data cuts leading to the improvement opportunities as low hanging solutions

- Identify key opportunity areas with client processes and lead projects to improve process efficiency and effectiveness.

- Formulate improvement plans based on wastes & variations identified during analysis.

- Contribute and present in client reviews & meetings.

- Work closely with operations team to collect data and assess the current situation.

- Spread continuous improvement culture and drive culture of data-based decision making

- Achieve Quality Savings and Productivity targets.