Key Responsibilities:
- Own the Quality Process end-to-end and ensure satisfaction from all stakeholders
- Front face the client regularly and continuously to mitigate business needs
- Ensure that all Quality targets are met continuously for all Lines of Businesses
- Continuously suggest improvement methodologies
- Suggest and implement proactive methodologies of issue identification and resolution
- Evaluate QA & QAM effectiveness and take corrective actions
- Evaluate effectiveness of QA Audit & Feedback interventions
- Ensure periodically through Gage RnR that repeatability and reproducibility is in place
- Ensure completion of RCAs within the TAT provided by stakeholders
- Ensure weekly calibrations are conducted with client and with internal stakeholders
- Ensure minimal calibration variations of T&TQ Team
- Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
- Ensure adherence to BPMS
- Ensure - 0- Non-Compliances in all Internal and external audits
- Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams
- Ensure uniform quality of feedback is delivered by all QAs in line with business requirement
- Interact and streamline channels of communications with other Functions and Clients
- Provide quality floor support, feedback, refresher and corrective training, as and when required
- Groom and develop talent in-house
- Be a role model for the team
- Ensure a VMP is developed & implemented every month, based on a robust Audit Plan
- Conduct periodic checks in the organization of all functions
- Publish periodic reports of all activities
Desired Skills:
- GB Certified
- Good Knowledge about computers
- Excellent communication skills.
- Good people management skills
- Excellent Analytical Skills / Quantitative skills
- Expert in Data Handling / data interpretation
- Process Oriented
- Adept at Planning and Decision making
- Ability to prioritize and meet deadlines
- Adept at Multi-tasking and must be detail oriented
- Strong organizational skills and Presentation skills
- Ability to work under pressure
- Excellent in Time Management and self motivation
- Excellent Interpersonal skills and Team work
- Ability to drive initiatives to closure
- Ability to deal with all levels of employees
- Ability to provide leadership, direction and motivation to build high performing teams
Call@09818200590
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