Quality/Black Belt Role - F&A Process - Accounts Receivable - BPO

Should Be BB Certified

- Prior experience of working in F&A process (AR)

Brief Job Description :

- Drive quality deployment in the vertical

Key Accountabilities :

- Drive customer communication

- Drive Six Sigma and Lean projects

- Drive QNS within the team

- Drive SLA adherence / Customer CTQ - ensuring all parameters are met and corrective and preventive actions are taken

- Drive VOC actionable across the team and maintain/improve the scores

- Drive inputs from VOC for improvements

- Contribute and present in client/customer reviews/meetings

- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRC, Operations-review, dashboards, BQC- s)

- Follow appraisal and feedback mechanism

- Drive Continuous Improvement projects

- Initiate and best practice sharing across the team

- Drive people development by aligning to the Quality DNA program

- Drive culture of data based decision making