Quality Associate Needed Experience : - Minimum 4 years in Contact Centre Quality Evaluation - Experience in evaluating multi channel Contact centre interactions (Chat/Social/Email/Inbound/Outbound processes) - Experience in Vendor Management - Working knowledge & experience on Quality Evaluation process - Extensive experience in feedback Mechanism & driving Process improvement - Ability to establish credibility and rapport with all key stakeholders including product, marketing, engineering teams - He/she should thrive in a fast-paced and ambiguous environment. - Strong written and verbal communication skills ROLE : - Conduct Quality evaluations of Outsourced Contact Centre Partner - Ensure all SLA & KPI's are delivered. - Drive Outlier Management at OSCC partner end - Drive Process Improvement basis customers feedback across the group stakeholders - Manage day-to-day Qualitative activities at Outsourced Partner & the organisation. - Prepare KPI dashboards for all service channels. - Deliver Superlative service & Customer response across channel (Chat/Social/Email/Call) - Work closely with Training, CS Operations & Business Operations Teams for process implementation.

Mumbai

Quality Associate - BPO 

Quality Associate - BPO  ,Job Description for Quality Associate - BPO  in Randstad India in  Mumbai for (4-10) years of experience. Apply Now!

Job Description for Quality Associate - BPO  in Randstad India in  Mumbai for (4-10) years of experience. Apply Now!