Quality Analyst/Senior Quality Analyst - Calling - International BPO

Designation: - Quality Analyst / Sr. Quality Analyst.

Profile Description:

1. Graduate with minimum 4 years of Contact Center experience.

2. Experience in call quality function is preferred.

3. Candidate with more than 3 years calling experience in any inbound process can also be referred.

4. Experience with process excellence/operational excellence/transactional quality will be an added advantage.

5. Excellent spoken and written communication skills for English.

6. Open for shifts.(24- 7 Shift)

Job Description:

1. Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer.

2. Perform analysis of query/call listening results in line with customer objectives to develop business cases.

3. Compile analysis results and create presentations.