Quality Analyst - Education

Connect: Mamta Sharma

Role:

Location: Delhi, Janakpuri/Karol Bagh

Employment Type: Full -Time

Experience: 3-6 years

Responsibilities:

Implement and ensure Call Quality Audit.

- Implement relevant measures to achieve desired level of Customer Satisfaction.

- Monitor Call Quality & Analyze training gaps required for Customer Satisfaction.

- To ensure that our call center agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business.

- Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance.

- Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer experiences.