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30/06 Priyanshu Rawat
Recruiter at MNR

Views:436 Applications:43 Rec. Actions:Recruiter Actions:0

Quality Analyst - Education (3-6 yrs)

Delhi NCR Job Code: 1281747

Connect: Mamta Sharma

Role:

Location: Delhi, Janakpuri/Karol Bagh

Employment Type: Full -Time

Experience: 3-6 years

Responsibilities:

Implement and ensure Call Quality Audit.

- Implement relevant measures to achieve desired level of Customer Satisfaction.

- Monitor Call Quality & Analyze training gaps required for Customer Satisfaction.

- To ensure that our call center agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business.

- Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance.

- Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer experiences.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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