Quality Analyst - BPO

Quality Analyst

- Should have minimum of 5 years of experience as BPO Call centre Quality Analyst

- Should have relevant supporting documents for 5 years as BPO Call centre Quality Analyst

- Developing Evaluation Programs

- Keeping track of the key industry trends

- Monitoring Customer Interactions

- Calibration Sessions

- Utilization of Technology

- Training and Coaching

- Compliance Monitoring'

- Driving Innovation and Optimizing Processes

- Competition Analysis

- Agent Engagement

- Revenue Growth

- Improving Overall Contact Centre Efficiency