Qikwell Technologies - AVP Operations - IIT/NIT/BITS

Sr Manager / AVP Operations:

This is a unique opportunity to work with an early-stage VC funded company in the healthcare technology sector. Qikwell is building a world-class healthcare marketplace in India. We are rapidly growing, and are operational at clinics/hospitals covering over 1200 doctors in Bangalore and servicing over a lakh patients every month. We are looking for the best in class talent to join us and become future leaders in our journey of growth. A passion for creating value through Operations and a desire to work in healthcare are necessary qualifications for this role.

The Opportunity:

The key objective of this role is to Design, Develop, and deliver top class operations processes from partner (hospitals/doctors) onboarding to actual delivery to consumer and customer service. The candidate is expected to be an operational expert and should be able to Optimize for the best combination of cost, time, and quality.

We are giving shape to a dream in Indian healthcare and this job is not for the comfort seeking types

Desired Qualifications / Competencies:

- Engineer from IIT, NIT, BITS only. MBA from top school a plus but not essential.

- Passion to slog in a chaotic startup environment to build a great healthcare experience

- Achiever throughout career

- Open to travel within the city and outside frequently

Key Responsibilities:

- While the AVP would be responsible for the company's day-to-day operating activities, the candidate expected to have complete ownership of all the operational metrics, initially for one city and gradually increasing the span of control

- Defining, architecting and implementing current and future operational/consumer experience roadmap

- Reducing implementation costs and time through various initiatives and implementing advanced technologies to reduce friction at every possible opportunity

- Continuously benchmark best practices of competitors (including global) and adopt selectively

- Benchmark best practices within the organization and standardise them all across

- Responsible for the Quality of any implementation and for the partner experience as well as consumer experience across partner locations

- Manage budgets, vendors and contracts for all new initiatives

- Ownership of customer service (including call centers, etc.)

- Manage day to day Service Delivery operations and account relationships

- Achieve SLAs, maintain reports and Fulfil process requirements

- Responsible for the end-to-end delivery to our partners through a team of Relationship Managers.

- Responsible for client training, rollout support and hand-over of the system to the Support Team once live and stable through the team of relationship managers