PurpleRain - Customer Success Manager

Salary offered: 7 - 8 LPA

- You will be required to be involved in the entire customer lifecycle from on-boarding through the duration of their subscription period.

- You will identify right business use- cases and work with customers for getting them implemented ensuring measurable results.

- Negotiating and closing renewals with existing customers.

- Have deep product knowledge of all product lines.

- Ability to showcase product demo + work out solutions for business use cases using best product-fit

- Establish deployment goals and success factors and then develop a plan to carry them out successfully.

- Communicate and brain-storm with product team on customer feedback and help refine product roadmap.

- Establish a business relationship with customer to understand their requirements closely

- Closely follow customer interaction with the product, follow up regularly and be there when needed

- Customize solutions by understanding customer requirements

- Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer's issues/solutions are addressed

What you need-

- Experience managing customers both large and small and knowing how and why to manage them differently.

- Experience in managing a team would be preferred.

- Demonstrate true passion for customers and for Customer Success.

- Can handle handoffs from Sales to Onboarding and from Onboarding to Customer Success.

- Demonstrate experience in account management and customer success, preferably for SaaS products.

- Strong listening and coordination skills to appreciate customer's concern and work along with tech team to successfully resolve them.

- Should have exemplary written and verbal communication skills to work along with international customer