10/08 Shivam Pandey
Talant Acquisition at PubNinja

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PubNinja - Senior Customer Success Manager - EdTech (10-15 yrs)

Bangalore/Delhi NCR Job Code: 839478

The Senior Customer Success Manager will be tasked with leading all customer success efforts, including building trusted relationships and developing strategic plans and revenue responsibility for creators and Enterprise accounts.

Responsibilities:

- Develop and maintain positive customer relations and satisfaction.

- Influence the way we support PubNinja Creators and improve it to make sure Creator's - experience is the best possible.

- Work with all other departments and product teams, and liaise with them about users- needs.

- Become a Product Specialist, optimazing clients accounts and them up for success.

- You will be Leading our scaled and high-touch programs to grow the earnings of creators on PubNinja.

- You will be Developing strategic plans and tailored for each client's specific business objectives, pain points, target audience and more.

Who you are:

- Have 10+ years of experience managing customer accounts in a B2B or B2C environment (ideally in Edtech area)

- You have an indisputable and verifiable track record you are proud of and can point to.

- You are proactive, data-driven, and solutions-oriented: Once a problem is identified, you are passionate about finding the solution.

- You are a self-starter with a knack for always finding something to accomplish.

-Understanding of the B2B SaaS education industry in India.

- Experience with Hubspot and other CRM strongly preferred.

Women-friendly workplace:

Maternity and Paternity Benefits

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