Prudential - Analyst - Knowledge Management - Central Oversight Team

Department : Knowledge Management

Job Title : Analyst

Reports to : KM Manager / Deputy Manager

Designation : Knowledge Management - Analyst (Projects)

Job Dimensions :

Purpose :

- Executing knowledge management projects in the areas of KM system design, maintenance, document management and business process documentation

- Ability to understand knowledge requirements and build suitable solutions including process mapping, taxonomy, meta-data content tagging, and collaboration tool design and maintenance

- Ability to manage multiple assignments simultaneously balancing project work with high priority requests

Responsibility :

- Support end to end activities within KM projects

- Support the project lead in requirement gathering and documentation

- Translate business requirements into a design and build a suitable solution including - taxonomy, meta tagging, define processes for maintenance and governance

- Should be able to front-end with stakeholders (written and verbal communication) for tasks such as clarifying requirements, presenting options for solutions, troubleshooting etc.

- Should be able to map processes for various business functions within Prudential Group. Adhere to documentation standards and guidelines

- Interact with subject matter experts to capture business process knowledge to create process manuals and

SOPs :

- Organising and running knowledge sharing workshops

- Designing processes for knowledge management systems, databases and Intranet Maintenance and enhancing effectiveness of the knowledge repositories

Academic Qualifications:

Required : Graduate in any discipline

Desired - Postgraduate - MBA

Experience :

- At least 2-3 years of relevant experience in Knowledge Management - Previous experience in process mapping, taxonomy, or collaboration tool design and maintenance

Skills Required :

Knowledge :

- Should have good knowledge and understanding of Knowledge Management, techniques & collaboration platforms used as well as industry best practices

- Functional knowledge of tools like SharePoint & other relevant KM tools

Skills :

- Excellent verbal and written communication skills

- Good interpersonal skills & stakeholder management exposure is required

- Strong proficiency in MS Office (PowerPoint, Excel, Word, Visio, & MS-project)

- Self-motivated, ability to think independently and deliver

- Excellent organizational, communication, and presentation skills

- Probing Skills

Behaviours :

Adaptability :

- Strong team player

- Attention to detail

- Ability to flag potential problems and escalate where appropriate

- Solution oriented

- An ability to work under pressure and cope with competing demands

- A responsible attitude

- Ability to prioritise work

- Good at planning ahead

- Decision-making abilities

- Time management