Purpose : This team is an investment to :  - Improve the processes which we operate to service our customers  - Establishing clear accountability for all processes  - Ensuring all processes are well-documented and regularly reviewed improved and updated within a robust change control framework.  - To ensure correct operation and maintenance of the control frameworks for customer facing outputs and processes.   Key responsibilities :   The Oversight Team has been created to carry out the correct operation and maintenance of the control frameworks for two key components - all customer facing outputs and Internal Customer Services processes  Therefore the Oversight Analyst will be responsible for :  - Oversight of Document Repository (DAR) completeness  - Oversight regular review cycle of both outputs and processes  - Policing of change control process  - Support to in ad-hoc projects that come up from time to time in BAU  - Support business areas within Prudential who are users of these systems and respond to their queries  - Provision of summary and detailed reporting to output and process owners and other stakeholders  - Keep abreast of changes in the tools and systems used.  - Ensure zero errors in additions and modification to data on the system.  Detailed responsibilities :  - Get trained on the job on Casewise tool for processes and Informatica based tool for Outputs and quickly master it.  - Follow the agreed governance model for all change that you apply to the Casewise System.   - Maintain a clear audit trail relating to all change, allowing a complete audit on any process.   - Own the accompanying Sharepoint repository, maintaining active and relevant links between the two systems throughout.  - Carry out reviews of the new and existing processes to make sure that they continue to meet the necessary standards. Monitoring and facilitation of the Outputs Review process. Ensure that the - Responsible- person (from ARC ownership model) responds to review requests within the specified timescales  - Provide a clear channel of communication to the business, setting reasonable expectations for resolution timescales.  - Liaise with business to correct any incorrectly updated archetype information or complete any missing information  - Frequent interaction with the Super Users to allow for the transfer of knowledge and a structured approach to communications.   - Develop a strong communications network within the business to allow two way communication and a straight forward method of passing knowledge to the main user community.  - Assist with training both locally and in the wide business when common faults and issues are discovered.  - Be proactive in gaining insight from third party provider of the tools about forthcoming system updates, with a view to understand the impact of the change and subsequently update the business when implemented.  - Look to assist with ad-hoc business requests for the likes of MI, process re-engineering ideas or amendments away from the standard review cycle.  - Become an - SME- on the content management system and repositories, providing assistance to the business on day to day queries.   - Support your local area to maintain a high level of competency and knowledge. Escalate as and when necessary according to the process in place.  Standard responsibilities associated with this role :  - Make sure that all personal expenditure, and contractual and legal agreements are authorised, controlled and monitored according to our delegated authority requirements  - Understand our Code of Conduct and how it applies to your work. Comply with all relevant policies, including mandatory training  - Use your judgement to strengthen our positive risk and control culture, by identifying, assessing and managing risk within your business area  - Take all reasonable steps to make sure your business area fulfils its external regulatory, legal and industry obligations  Salary offered: 7 - 8 LPA

Mumbai

Prudential - Analyst - Knowledge Management 

Prudential - Analyst - Knowledge Management  ,Job Description for Prudential - Analyst - Knowledge Management  in Prudential Global Services in  Mumbai for (2-5) years of experience. Apply Now!

Job Description for Prudential - Analyst - Knowledge Management  in Prudential Global Services in  Mumbai for (2-5) years of experience. Apply Now!