Prudential - Analyst/AM - Analytics

Job Description

JOB DESCRIPTION TEMPLATE

Job Title - Analyst / Assistant Manager

Reports to - Manager – Analytics

Scope of Role

Prudential UK

UK Business Area

PPMS – Knowledge Services

Key departments / areas of responsibility - Analytics

Job Dimensions

Financial - Non Financial

The role has no financial responsibilities

- This role has no direct reports and will work under a AM/DM/Mgr

Overall Job Purpose

- Campaign Selection and Post Campaign Analysis : Selecting customers and sending them a campaign for the purpose of either retention/up-sell or vestings

- Analysis, Deep Dives & Customer Segmentation : Analyse and profile our current customer base across different products / books

- Provide support for ad-hoc reports emanating from the Customer Management Team

- Use advanced analytics to create different models to analyse customer behaviour and help build forecasting modes / propensity models

Accountabilities/Responsibilities

Required:

- Responsibility and Attention to Detail - Take responsibility for delivery of precise and accurate reports/files to tight timescales and work to resolve problems when they occur

- Ability to summarise and effectively present complex insight to an audience in a commercial manner

- Ability to analyse different transactions and create models to help forecast sales or identify customers with a high propensity to convert to sale

- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver reports accordingly

- Utilize your experience in using enterprise-wide requirements definition and management systems and methodologies required.

- Successfully engage in multiple initiatives simultaneously

- Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.

Desired:

- Strong command over written & spoken English

- Advanced skill in MS-Applications (Word, Excel, PowerPoint)

- Ability to scan & assimilate information and provide concise summaries

Good to have :

- Understanding of Prudential Systems and

- Knowledge of life insurance or financial services industry

Key Interfaces (please detail purpose and level of contact)

Competence / Knowledge / Skills required

Please describe the requirements for the job, considering the following areas:

- Statistical skills and knowledge in order to deliver clear findings through a range of analytical techniques

- Autonomy - ability to work alone or with minimal supervision

- Data Manipulation skills matching and merging large data files

- Knowledge of significant regulatory processes, including Data Protection

- Advanced Excel & Power Point

- Knowledge of SAS / SQL / SPSS / Clementine

- Strong command over written & spoken English

ADDITIONAL SKILLS (PREFERRED):

- Detailed understanding of Prudential products and operations in order to structure reports/analysis in a meaningful way

- Knowledge on marketing, campaign delivery, targeting techniques & post campaign analysis would be an added advantage

- Campaign Management and data manipulation tools (SPSS Clementine)

- Visual Basic for Applications (MSOffice)