Prozo - Lead - Fulfillment Center

FC Lead

This is a high-intensity leadership role (with high growth potential) that encompasses working with a team of more than 40 people in a fast-paced decision-making environment.

Must Have's :

- Good email and verbal communication in English - Needed to manage internal and external stakeholders

Analytical Skills and Excel Skills : These skills are a must to drive analytical decision making.

Multitasking Capability : Senior operations manager sits at the centre stage of Fulfilment centre activities and is a singular point of contact for all internal and external stakeholders. There are 100's of open discussion and action points at any time that needs to be handled.

Leadership : Ability to build and lead a highly competent team of middle level and blue collar workforce.

Industry Experience :

- Minimum 5 years operations experience in publishing or any other industry is a must

- Experience in any startup will be an additional benefit.

Job Description :

Order Life-Cycle Management :

- The role starts once the orders are received in the ERP.

- Work with the finance team to release the orders that are held due to credit limit issue

- Inform the sales team about orders that are held due to non-payment from the buyer side

- For the credit-approved orders, start the pick-pack process along with the team.

- Monitor the turnaround time for the pick-pack process so that maximum orders get dispatched during working hours.

- Once the orders are packed, work with logistics executives to ensure that the orders are dispatched as soon as possible.

- Ensure maximum stock and dispatch accuracy

- Work with the purchasing team to let them know if we are about to finish any stock soon so that the stock can be replenished.

- Basis technology know-how of an ERP is a must to manage orders.

Inventory Management :

- Manage incoming and outgoing stock properly to maintain inventory accuracy.

- Perform regular cycle counts to further maintain the inventory integrity

- Purchase experience & Incoming stock management:

- Prozo follows a JIT purchase model (Just in time procurement model) of procurement.

- Therefore, the flow of incoming goods is high on an ongoing basis. Ensure that the incoming stock is properly accounted for and is uploaded in the system and tagged to the orders for dispatch.

- Manage the purchase department in a fast-paced JIT model

- Outgoing billed Orders, Approval stock and sample stock : Ensure the pick-pack team handles all the above three kinds of outgoing stock with speed and accuracy.

Returns Management :

- In print books distribution, books are considered a perishable product and after the exam or the season, these books are returned back to the publisher.

- Ensure that the returns management team picks up returned items by buyers from the transporter, issue credit notes as per policy and then send back the goods to the publishers.

- Publisher will issue a credit note for these goods to Prozo. Operations key processes know-how : The candidate should be well-aware of key operations processes and their importance such as

- Pick-pack process

- Order verification

- Cycle count

- Proof of delivery

- Stock-keeping processes (Warehouse management)

Client Management :

- Prozo offers warehousing and distribution services to other publishers also. IN case, you are offered the warehouse in-charge role for a particular publisher, you will be expected to work with a publisher for order processing, incoming stock from printers and returns process management. Therefore, we expect the candidate to be good in email and verbal communication in Hindi and English.

Audit Preparedness : The candidate should be aware of the stock audit process that may happen at a quarterly or annual basis.

Warehouse Admin Role : The warehouse manager is expected to ensure the warehouse stock and other property is handled in a professional manner by staff and there are no pilferages.

He is expected to highlight if there are any process gaps.

About Prozo :

Prozo is an integrated supply chain company offering omni-channel warehousing & fulfilment (asset-light 4PL) omni-channel Warehouse Management Software (WMS) and Order management software (OMS), multi-channel distribution on 13+ online platforms; be it horizontal e-commerce platforms (Amazon, Flipkart, Snapdeal etc.), vertical-specific platforms (Mnytra, Nykaa, 1MG, Pharmeasy etc) or hyper-local platforms (Big Basket, Grofers, Jiomart etc)

We are a middleware between the brand and offline/online retailers and help small/medium size brands get a distinctive supply chain and distribution edge. With more than 500,000 sellers selling on online platforms and brands finding it more and more difficult to establish themselves on these platforms, Prozo helps these brands become supply chain and distribution-ready on these platforms by offering them "tech, fulfilment, and distribution" as-a-service.