Protiviti - System Analyst - Monitoring & Evaluation

Job Opportunity: Assistant Manager - System Analyst

Location: Raigad, Nashik

Industry Type: Non-profit Organisation

Reports Functionally To Manager (M&E)

Reports Administratively To Director (M&E)

Overall Purpose Of The Job:

Join our dynamic team as an Assistant Manager - System Analyst in the Monitoring and Evaluation department. Under the guidance of the Manager (M&E), you will play a crucial role in providing technical support for data management applications and ensuring seamless operations in the field. Your responsibilities will include handling ticket management systems, addressing app-related queries, and designing effective systems to enhance data and information management.

Key Responsibilities:

1. Provide technical systems support to users for data management applications.

2. Design system blueprints and implementation roadmaps for new and existing projects in collaboration with program and operations teams.

3. Maintain and manage backend masters for Survey CTO/app.

4. Identify and resolve issues in app functioning, offering resolution choices to users.

5. Install new versions of applications, software upgrades, etc.

6. Conduct minor technical or operational training sessions.

7. Maintain documentation, including test cases, job aids, SOPs, checklists, and timelines related to applications.

8. Perform acceptance testing of new or updated software applications.

9. Communicate directly with customers to understand the nature of application issues.

10. Travel to customer locations to provide on-ground technical support.

11. Undertake any other tasks as assigned by the supervisor.

Skill and Competency Required:

Required Skills and Knowledge:

- Intermediate/Advanced computer skills in Excel, Word, PowerPoint.

- Excellent problem-solving skills.

- Good interpersonal and communication skills.

Required Work Experience: 4 years of work experience as an IT or desktop support technician.

Required Qualifications: Bachelor's degree in information technology or computer science.

Required Languages:

- English and local language (Marathi and/or Hindi).

Travel / Rotation Requirements: Moderate; willingness to travel at short notice.