Protiviti - AM - IT & Infrastructure

Role Objective

The primary responsibility of the position, Assistant Manager (IT & Infrastructure Management), is to effectively manage IT infrastructure systems across offices in India. He will be required to frequently engage with the team in the Middle East Region as per business requirements.

Role Responsibilities

The key responsibilities of the candidate include:

1. Own the scoping, architecture and design of new infrastructure that will support Protiviti business.

2. Architect, monitor, and maintain Active Directory related services, File Services, Server Infrastructure, WAN/LAN/WLAN supporting business-critical systems.

3. Troubleshoot and quickly resolve network issues.

4. Set daily objectives/priorities and manage regional IT resources at various India offices accordingly to these business objectives

5. Ensure performance, reliability, and transparency of all aspects of infrastructure elements.

6. Be responsible for server, storage, network, security and monitoring hardware, software and services ensuring they are optimized for availability, stability, integrity, performance and scalability.

7. Forecasts demand for storage, computing and network capacity and takes appropriate action before capacity limits are reached.

8. Provide support to, manage, and train team in IT Infrastructure administration and usage.

9. Be responsible for maintenance of IT hardware and software, including servers, peripherals, network nodes, terminals and wiring.

10. Define, implement, test, and maintain data back-up protocols to ensure availability.

11. Be accountable for measuring and optimizing application and infrastructure performance, and to initiate and lead recovery actions after system failures.

12. Project plan with clear and concise communication methods.

13. Monitor and maintain infrastructure stability (KPI- s).

14. Prepare and maintain documentation of IT Infrastructure.

15. Maintain Infrastructure equipment inventory and manage hardware life-cycle.

16. Establish and/or maintain corporate IT infrastructure standards in regards to configuration and security.

17. Make sure IT governance, audit and compliance requirements are met.

Required Skills

The candidate will have experience in one of the following areas:

1. Proficient understanding of IP networking: Cisco, TCP/IP, Window Server, Network Security, Cloud Servers that includes technical and functional understanding of network security, VOIP, WAN, LAN, and internet routing and switching protocols, wireless and VPN capabilities.

2. Demonstrated Data Center/Server Room build out experience (Power, Network, Cooling, etc...)

3. Expertise in VMware ESX, SAN, Monitoring tools, and Operating Systems (strong understanding of Windows)

4. Demonstrated ability to coach, mentor, and supervise junior members of the team.

5. Strong written communication skills including documentation.

Work Experience & Education

1. Bachelor's or higher degree in Computer science, Information Technology or related field preferred with 6 years of experience in IT out of which, atleast 1-2 years in a similar role.

2. Experienced in contract and vendor management

3. IT related certifications (Microsoft, CISCO, ITIL, CISSP, VMware, etc...)