Who we are ? - Elara Tech is India's first full stack real estate services company at scale. We are the largest demand aggregator in digital real estate with every 3rd home seeker searching or transacting on our platforms - Housing and Makaan. We are also one of the biggest residential real estate transactions company for new home sales and rentals, having completed transactions worth over $ 2 billion. - We are the only player in India offering the full range of services in the real estate space, such as personalized search, virtual viewing, site visits, legal and financial diligence, negotiations, property registration, home loans and post- sales service. It's our strong belief that the way forward in the digital real estate space in India is through a full stack approach powered by a strong demand aggregation engine (such as Housing.com and Makaan.com) coupled with a best-in-class on-ground fulfilment capability through PropTiger. A full stack approach allows us to control the consumer journey end-to-end, which results in a step function improvement in consumer experience. Our customer centricity is reflected in our Net Promoter Score given by our customers which is among the best in the Industry. - Our objective is to bring the best-in-class services to consumers and create a unified technology-driven platform that can serve all needs of consumers, developers and brokers, with respect to buying, selling and renting of homes. We leverage the power of technology and data to make the home buying experience rewarding and easy-to-use and functions on the fundamentals of trust, transparency and expertise. As a digital marketplace with an exhaustive range of property listings, we know it is easy to get lost. We guide home buyers right from the start of their home search to the very end. - We are led by seasoned professionals from the top B-schools like Harvard Business School, Stanford, ISB, IIM-B, IMT, IIT, ICAI and prominent companies where they have made significant contributions in their respective domains. Our team is young, talented, creative, supercharged and is spread across India through a network of offices in 9 cities in India. - Elara Technologies Pte. Ltd., which owns PropTiger, Housing & Makaan is backed by some of the leading blue chip investors including NewsCorp & REA. NewsCorp is a New-York based global media and information services company and has a substantial presence in digital real estate through its investments in REA and Realter.com. REA is the leading digital real estate company in Australia with a market cap of 7 billion US dollars and has a controlling stake in iProperty, which is a leading platform with significant presence in South East Asia. Realtor.com is the second largest digital real estate company in the US. Our Vision: Delivering trustworthy experiences that you cherish for a lifetime. Our Mission: To be the first choice for our consumers and partners in their journey of discovering, renting, buying, selling, and financing a home. We do that we data, design, technology and above all the passion of our people, while delivering value to our shareholders. Our Culture: Culture forms the core of our foundation and our effort towards creating an engaging workplace has resulted in Elara Technologies (Housing, PropTiger &amp; Makaan) being ranked 34th among the coveted list of India's best 100 companies to work for in 2019 by Great Place to Work Institute, in partnership with The Economic Times. Elara Technologies (PropTiger &amp; Makaan) were also ranked 95th in 2017. What does this role hold for you?? We are looking for an enthusiastic and dedicated leader who owns the complete user experience for all of our 3 brands Housing.com, Makaan.com and Proptiger.com. The objective is to ensure that the users get a wow experience across all touch points of the organization. This team will be a collaborative function and will have work with different teams across the organization to ensure that the user experience is not compromised. This team will also have the responsibility to understand what the users want and define the product roadmap along with the product managers. They would identify users needs/issues, create roadmaps, create ops processes to respond to user queries, and collaborate with internal departments to enhance user experience and user brand loyalty. Other responsibilities include: - - Tracking User NPS/experiences across online and offline channels, devices, and touchpoints. - Collaborating with product, tech, marketing, and sales teams to enhance user services and brand awareness - Take user feedback regularly at different touch points of the user journey and derive actionable insights from the feedback - Create processes with the Ops team for early and satisfactory resolution of user enquiries/issues - Performing product tests, evaluating after-sales and support services, and facilitating improvements. - Documenting processes and logging technical issues, as well as user compliments and complaints. - Track competition and benchmark the user experience for all real estate platforms Apply if you have... - A bachelor's or Master's degree with a minimum of 8-10 years' of experience in a user facing product/growth role or user experience specialist, or in any similar role. - Extensive experience in gathering and interpreting user experience information. - Solid knowledge of online user engagement platforms and channels. - Exceptional interpersonal skills - Great organizational and time management abilities. - Superb communication, collaboration, and problem-solving skills. Know more about us: Know more about us and our team, visit www.housing.com, www.proptiger.com &amp; www.makaan.com

Gurgaon/Gurugram

Proptiger - Associate Director - User Experience 

Proptiger - Associate Director - User Experience  ,Job Description for Proptiger - Associate Director - User Experience  in PropTiger in  Gurgaon/Gurugram for (8-12) years of experience. Apply Now!

Job Description for Proptiger - Associate Director - User Experience  in PropTiger in  Gurgaon/Gurugram for (8-12) years of experience. Apply Now!