Project & Process Re-engineering Manager - BFS

Responsibilities

- Lead and champion the development of the OSBI Project and Process Re-engineering team which current consist of 3 direct reports including experienced project managers and a senior business analyst lead to meet the short and long term business needs and capabilities across OSBi identifying and promoting best practices and procedures.

- Understanding and input into the Group Project and Change policy and procedures and ensuring compliance.

- Able to work at a detailed and high level promoting understanding of business processes and practices, engaging with a wide range of stakeholders across the Group to report on findings and areas of opportunity identified through process reviews and industry assessments.

- Development and documenting the required framework and procedures surrounding areas of responsibility while also ensuring a robust quality framework is in place for areas of responsibility.

- Core objective to transition all Savings and Lending processes currently carried out on legacy image and workflow systems to new platforms.

- Report on identified process efficiencies and improvements from a processing and customer perspective and validating through business realization.

- Work closely with the operations teams to ensure all business requirements are fully understood, captured accurately and approved by key stakeholders.

- As an - Operational Champion- work closely with other key business functions required delivering the initiative/project and ensuring the operational requirements are accurately translated to all design and delivery of the solution obtaining the necessary approvals and sign offs.

- Ensure all project documentation is accurately reflected and kept up to date at all times. All project documentation and outputs to be aligned to the agreed business policy and procedures.

- Actively support the tracking of actions logs and tasks lists ensuring the project stays on track. If any deviations against the plans occur, ensure these are escalated appropriately and timely.

- Conduct accurate and timely status report for all project and activity within area of responsibility.

- Carry out reviews to ensure that any technical specifications required for the initiative/project is built to reflect the needs set out in the business requirement document and seek the operational acceptance of this solution through traceability.

- Co-ordination and management of agreed meetings and workshops ensuring minutes are a true reflection of the meeting and agreed discussions and actions.

- Support the business through business readiness, - Go-live- stages of the project or change and post live issues within the warranty period

- Conduct and input into lessons learned sessions with all stakeholders involved in the project. Ensure all lessons are analyzed, feedback and where possible approaches changed/adopted to help the journey of the next initiative/project.

- Conduct and co-ordinate end to end process reviews aiming for optimal and effective process outcomes for the business and customer.

- Regular and accurate production of key management information and reporting for areas of responsibility.

- Carry out effective R&D for process change opportunities to establish process improvement recommendations to improve processing across Operations and for all processing carried out by OSBi.

- Manage required workshops to support user journey mapping and requirements utilising BOx and other project tools to document outcome and benefits.

- Work closely with the UK Process Redesign and project teams with the aim for OSBI to be self-sufficient in delivering to agreed target operating model and transition into a BAU process for continuous improvement on areas of workflow and imaging.

- Ensure all work activity has robust and achievable project and resource plans to support delivery for projects owned by the team or where support is being given for other business projects.

- Assigning ownership of activities to ensure delivery, reporting on any potential or identified risks timely

- Input and maintain assigned RAIDD and action items assigned to the team.

- Producing and maintaining effective milestone and project plans against agreed project objectives and tracking delivery against agreed plans.

- Support the Business Automation and Transformation team in UK and Bangalore making recommendation for best processing opportunities to remove manual workaround and processing risk.

- Engagement with the Training team to documenting and review training material relating to servicing processing changes.

- Line Management & development responsibility for Transformation team ensuring monthly appraisals are completed and focus is given to the ongoing development and training of team to agreed quality standards and KPIs.

- Completed data analysis reviews as required to assess information to make recommendations towards process reviews and business cases.

- Support with process reviews and internal and external audit reviews.

- Ensure all Treating Customer Fairly requirements are met.

- Deputize for Line Manager as required and complete ad-hoc duties as outlined by Line Manager.

- Maintain the company's compliance standards and own compliance training

Experience

- 3 years previous experience within the Financial Services sector in a Project management role is essential

- 2 years previous experience of managing a Process and operational transformation is essential

- 3 years previous Line Management and supervising of staff in a project and business analyst role is essential

- 2 years previous experience in automation, workflow and RPA technologies is desirable

Knowledge

- Intermediate level of knowledge using of Microsoft Excel, Word, Processing Mapping Project and Visio is essential

- Significant knowledge of both Programme and Project management methods including PRINCE2 is essential

- Detailed knowledge of the project lifecycle and a variety of project approaches is essential.

- Significant knowledge of the project lifecycle and a variety of project approaches I.e. Waterfall, Agile is essential