Project Operations Head - Solar EPC

Job description

Designation: Operation Head

Company: Solar Rooftop Sales Company

- Internal Team Co-ordination : Co-ordinate with team 1-2 Nos of Project Owner and 6-8 Nos of Project Co-ordinators on daily basis on setting the daily targets, planning & updates

- Managing the Operation process through specific software or excel sheets

- Interdepartmental Co-ordination with Design & Customer Delight team

- BOM - Solar Bill of Material Review

- Assist Customer Success Owner (CSO/Manager) in achieving projects completion in given TATs & maximize the profit

- Rigorous tracking & follow up

- Maintain Customer Relationship - by providing support, information & answering queries politely & achieve customer delight

- Remote Monitoring & Installation team support - of Solar installation within same city or different cities

- KPI Setting & Adherence : of Team

- Learning & Development : of Team

Scope Of Work (Responsibilities) - Secondary

- InC onboarding & training

- Material Management & Procurement tracking with Purchase team

- Interviewing of Project Co-ordinators on need basis