Project Manager - Shared Services

Details about the position:

Position: Project Manager

Location: Mumbai

Requisites:

- At least 4-5 years of experience into Project Management.

- Should have good implementation experience of shared services

- Should have ability to seamlessly engage with multiple functions, plan and prioritize workloads in order to meet deadlines

- Strong interpersonal skills and effective communication both verbal and written

Responsibilities:

- Be ready to work in a startup environment.

- Will be required to set up the entire SSC framework for HR / Finance / Procurement and others as defined by management

- Project Readiness & Setup

Infrastructure Readiness and Work Environment Set-Up

Ensure that a full project plan is developed, maintained and monitored

Lead in the planning, implementation of the project from startup phase.

Leading the development, negotiation, and completion of service level agreements (SLA) with internal / external customers

Establishing rapport with operating and corporate teams, building effective relationships, and sharing wins and successes.

Ensure complete process establishment and documentation

Translate business needs into clear plans for delivery, measurement and development.

Partner with the HR Systems team to ensure system configuration is in accordance with policy requirements.

- Manage Transition phase

Coordinate between stakeholders, operations team and third party vendors to ensure smooth transition of operations from business to SSC

- Manger Operations

Creating a service-driven environment focused on continuous process improvement

Ensure process & SLA adherence

Work with managers and stakeholders to identify and document critical business issues, process gaps, areas of improvement and suggest solutions and approaches

Maintain effective internal controls over processes and ensuring the integrity of all data and information reported from the SSC

Manage any staffing resources allocated to the project

Take appropriate action to ensure that deliverables and milestones are achieved according to the plan

Ensures project documentation is complete, current, and stored appropriately

Provide scorecards/dashboards based on defined SLAs/KPIS

- Manage Quality & Compliance

Identify and implement process improvement aligned with the project's strategic goal. Is responsible for generating process improvements that bring about measurable improvement in quality and/or efficiency.

Identify inefficiencies within the team and implement improvements

Ensure process compliance by carrying out audits on a regular basis

- Track & Monitor Progress

Weekly meetings with SSC team to track progress & ensure adherence to process

Monitor daily, weekly, bi monthly, monthly team performance and track milestones

Manage escalations as required ensuring that relevant stakeholders are aware of issues and deliver efficient and timely resolutions

Kindly mail your updated Profile / CV in a word format along with the following details:

1. Current CTC

2. Expected CTC

3. Notice Period

4. Current Location

5. Relocation to Mumbai (Yes/No)

6. Total years of experience

7. Skills / Expertise

8. Passport details

9. Do you hold any visa-

10. Professional references -Two (Name, Designation, Company & Contact)

Raaki Ravi
dEEVOiR HR Services
505, "B Wing" | KEMP Plaza | Off.Chincholi Bunder Rd. Extn | Mindspace, Malad WEST | Mumbai 400064
Direct Number: +91 22 4210 7126 | Board Number: +91 22 4003 2050 | Extn: 126 |
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