Accountabilities and responsibilities :
- Driving Innovations - Identify new technologies, innovations which will provide business value. Designing to Deployment of Solutions to meet business need
- Vendor management - Managing and building relationships with vendors
- TCO - Drive reduction of TCO for the application or landscape
- Sustenance & Resilience - Ensure Sustenance and Resilience of capabilities delivered
- Build Talent and Teams - Invest in building talent
Driving Innovations :
- Responsible for both smooth project delivery and Business As Usual post capability is live
- Manage global programs from design to delivery in a converged manner
- Drive governance to ensure converged design while considering country specific requirements and best practices across landscapes
- Lead delivery of all agreed IT-related projects, from Feasibility phase to completion
- In the Ideas phase, provide support to Business Engagement in driving clarity of business requirements, high level design, cost and time estimates
- Challenging the business requirements to get to the required level of detail and clarity
- Identify the right design, solution for the business requirements, own the functional specifications and work packages for delivering the solution
- Work in close partnership with the vendors to ensure on-time and on-budget execution of application changes for all key projects and programmes
- Work with global teams like Business Partners's, Other SME's, Geography IT, Landscape teams to adopt global processes, processes, technologies
- Align with other functional areas to mitigate any cross functional impact
- Work with key vendors like SAP, Oracle etc for evaluation of tools, external benchmarking of capabilities and validation of solutions
- Develop strong relationships with key stakeholders in IT
- Identify innovations, future growth opportunities for exploration
- Ensure sustainable solutions with minimal business disruption and lower TCO
Vendor Management :
- Participate in functional and technical design reviews (QA process) with strategic IT suppliers and/or other 3rd parties when/where appropriate
- Hold vendors accountable for quality and timeliness of deliveries through governance mechanisms
- Ensure adequate knowledge sharing and retention through documentation and adherence to GPD
- Build strategic relationships with the vendors
Drive TCO :
- Drive simplification to support the lowest possible TCO for each component in the systems landscape.
- Deliver above responsibilities within an agreed financial charging structure and budget
- Adopt methodologies of convergence, build once so that the cost of delivery is reduced
Sustenance & Resilience :
- Develop and maintain the roadmap for IT systems architecture change/refresh in line with destination architecture and aligned with business priorities for change projects and programmes
- Work with landscape management teams to ensure system hygiene, performance, KEC objectives are delivered
- Work with the release management teams to ensure gate process and release process is adhered to
- To work with the AM teams not only for transition of new projects, but also support of existing processes to ensure user satisfaction and call reduction
- Plan for infrastructure needs, service introduction and service transition and work with the EC teams for delivering it
- Ensure minimal business disruption. In case of a disruption, resolve the issue and the root cause with less downtime
- Ensure a stable and resilient system - this should be ensured in project delivery & BAU
Build Talent and Teams :
- Develop the WL2's and WL1's to perform to the best of their ability
- Actively participate in recruitment and grooming of talent
- Work with the team to ensure IDP is actioned and followed
- Provide adequate guidance and feedback to groom the teams
- Plan for career of the teams
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