Project Manager - Financial Services Industry

Responsibilities

- Lead and champion all key stakeholders involved with project delivery to meet the short and long term business needs and capabilities across the Group bringing external perspectives, identifying and promoting best practices and procedures.

- Work within the agreed project and change operating frameworks, using agreed formats/documents and operating tools and where required input into the business policy and procedures.

- Provide management support and evaluation against work stream delivery and performance against agreed project scope and objectives and take appropriate action where needed to ensure delivery and execution meets the requirements.

- Work with the business, work stream leads and key stakeholders to ensure the various stages of the project delivery are understood, accepted and approved by key stakeholder within the agreed timelines.

- Collaborate and own detailed project plans and high leveling planning documents to ensure that project delivery is being met by the agreed timeline

- Engage with key stakeholders to influence the change solutions to meet business goals, scope and strategy requirements.

- Gain a good understanding of the required business objectives across core business processes, products and systems to provide advice and communicate in both a technical and user friendly language to meet all stakeholder expectations.

- Be seen as a key SME within the business change function representing the function in core working and steering groups.

- Own all Project documentation and planning documents e.g. PID's / RAID's / milestone and project plans ensuring they are managed and maintained effectively.

- Prepare and provide regular reporting / status reports against agreed delivery timelines clearly documenting progress, any risks & issues against approved delivery producing consolidated reports considering status and updates from all key work stream leads and business impact.

- Manage and reporting on project budget costs and expenditure as required.

- Coordinate and provide feedback to Line Managers on performance and delivery against assigned resource to support project delivery.

- Identify key stakeholders and resources needed across the business and third parties to support the successful delivery of accurate and detailed project milestone and project plans.

- Support with internal and external audit reviews ensuring deliverables and findings are addressed in a timely manner and full audit trails around delivery i.e. project documentation, sign offs, plans etc are available and accurate.

- Coach areas of the business who are not familiar with the project management framework.

- Carry out research and development sessions to making recommendations to support business cases for charge objectives.

- Prepare business cases and project initiation documents ensuring scope, benefits, resource, and costs are fully understood and clearly documented before any project initiation is taken forward.

- Provide regular communication to Project teams, Operations and business stakeholders ensuring they are informed of the change pipeline and readily prepared for the upcoming change.

- Ensure regular and accurate production of key management information and reporting for areas of responsibility from a delivery, capacity and delivery perspective.

- Ensure monitoring and utilization of resources across teams to delivery against approved business projects and change identifying cross-programme interdependencies and addressing any conflicts.

- Conduct and prepare high and low level assessments on project lessons learnt to establish areas of change needed to improve efficiency to support change delivery.

- Deputize for Line Manager as required and complete ad-hoc duties as outlined by Line Manager.

- Maintain the company's compliance standards and own compliance training

Experience

- 2 + years in a Project Management position with key experience focusing on saving and mortgage products within the Financial Services industry is desirable

- 2 years- experience in line management and supervision of staff in a Project Management role is essential

- Excellent communication skills both written and verbally is essential.

- Experience of Charing and managing stakeholder meetings and process redesign workshops is essential.

- Previous experience working with offshore operations in the UK is desirable

Knowledge

- Advanced level of knowledge using of Microsoft Excel, Word, Processing Mapping Project and Visio is essential

- Advance knowledge of process redesign and efficiency is essential

- Knowledge of designing and delivery of workflow processes and solutions is essential

- Knowledge of Mortgage (Phoebus), Savings (Bastion) and Workflow (AWD) products and systems is desirable