Project Manager - eCommerce

We are looking for Project Manager for Hyderabad Location for a Biggest Giant in IT Industry.

Summary of Responsibilities

Will be responsible for driving the technical implementation of high impact projects and also ensuring that the targets for productivity and quality assurance are met by the team of Listing Specialists and Team Leads (team size of approximately 25-30)

Key responsibilities include:

- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals

- Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction – Sales Specialists and the Seller community

- Monitor real time service levels and schedule adherence

- Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems

- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required

- Active participation in hiring and building the team & raising the bar in hiring process

- People management i.e. performance appraisals, goal setting, training and mentoring talent to grow within organization & control attrition

- Ensures employees growth & development, set priority, drive motivation & engagement for employees

- Consolidate experience working with the Amazon tools developed for sellers and liaising with the technology teams to drive improvement of existing tools and the development of new ones.

- Manage expectations of multiple stakeholders and negotiate buy-ins to drive projects across multiple locales

Knowledge & Skills/ Business Acumen/ Education & Experience:

- Master degree (preferably Computer Science or Business) and 5yrs of relevant people management experience

- Advanced computer literacy in Microsoft Office (especially MS Excel) applications

- Ability to work with IT systems, understand and work with XML feeds, SQL/DW.

- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.

- Demonstrated ability to build, develop, direct, and manage a group of people

- Ability to support Business and provide solutions to Seller pain points

- Ability to handle complex and ambiguous scenarios

- Ability to organize, prioritize and schedule work assignments.

- Ability to manage conflicting priorities - capability to work on several projects in parallel

- Ability to make administrative and procedural decisions

- Proven ability to manage reporting and analysis

- Demonstrated passion for delivering a positive Seller experience, and maintain composure in difficult situations

- Ability to effectively and efficiently complete difficult goals or assignments

- Can adapt well to changing circumstances, direction, and strategy

- Master degree(preferably Computer Science or Business) and 5yrs of relevant people management experience

- Advanced computer literacy in Microsoft Office (especially MS Excel) applications

- Ability to work with IT systems, understand and work with XML feeds, SQL/DW.

- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.

- Demonstrated ability to build, develop, direct, and manage a group of people

Interested candidates can share their profile on: abhinav@wengerwatson.com