Project Manager - Customer Delivery - KPO

DESIGNATION : Project Manager - Customer Delivery

JOB LOCATION : Bangalore

PRIMARY RESPONSIBILITIES

- Successful completion of customer projects ensuring that the project objectives, customer acceptance criteria and internal performance metrics are achieved

- Develop, clarify and manage the scope of the project, defining project deliverables and achieving targeted outcomes

- Identify and manage overall project dependencies and ensure project deliverables stay on-time, on-target, and on-budget through the management of project metrics

- Owns the demonstration of the value from the solution and coordinates to seek support as needed

- Work on resourcing and timing requirements and tracking

- Managing internal and external stakeholders, subcontractor partners and project team members and ensuring the accuracy of project data in internal tools and systems

- Leading teams and individuals towards project timelines and identify issues and mitigate risks while providing an excellent customer experience and a common objective

- Recognize and resolve project issues and institute appropriate next steps, as well as developing client relationships

- Lead and/or direct projects/programs, build and deliver program status presentations

- Presents service business value to customers for new or existing business

- Key KPIs - NPS, schedule, effort, margin, risks management, customer dependencies, escalations.

CAREER EXPEREINCE AND QUALIFICATIONS

- 7-10 years of experience in account management, professional services or other direct customer-facing/engagement roles for large enterprise customers.

- Professional PM certification plausible PMP, PRINCE2, ITIL, Agile, SCRUM or equivalent

- Solid experience on process controls, quality metrics, LEAN, six sigma, etc.

- Knowledge of software tools are required (e.g. Mavenlink, MSOffice, statistics packages, etc.)

- Creative problem-solver with great attention to detail.

- Proactive and results-oriented, with strong prioritization skills.

- Strong written and verbal skills including presentation and social abilities

- Ability to handle multiple tasks and work toward long-term goals

- The ability to articulate technical concepts & use cases

- Travel approximately 50% of the time

MANDATORY SKILLS : Project Management, Negotiation, Scheduling, Risk Management, Contract Management, Business Finance, Communication Skills, Task Management, Quality Management

BUSINESS TRAVEL : 40-50%