Project Manager - Credit Cards

- Experience in implementation of projects in core card applications TSYS PRIME, VisionPLUS etc.,

- Experience in Certifications with Network

- Implementation of new products / enhancements as per Business requirement

- Translate the business need in to application / Operational / Risks management / regulatory requirements

- Identify solutions that will meet the business needs within the existing eco system / evaluate best fit external channels

- Liaise with all key stakeholders for implementation of solutions

- Responsible for detailing out the plan from conceptualization till implementation and tracking the same to avoid delay and cost over runs

- Evaluation of Business cases and implement the solution

- Align with stakeholders and prepare Business requirement documents covering the aspects of Business, Regulatory, Operations and Risk management

- Define functional requirements that covers the end to end aspects of managing a new product launch or product enhancement

- Define nonfunctional requirements on providing better UI / UX to customer, response times in terms of application, quick service and support more than the volumes of business projections

- End to End program / project management for delivering solutions with the support of technology and partners

- Conduct testing on the deliverables and ensure the outcome has met the business need

- Recommend new products, technologies and changes to ensure Bank is competitive in keeping Bank's cards top of wallet and top of mind

- Provide optimized solutions to fit the requirement with minimal changes in ecosystem which can help business to save cost and time

- Quick response and resolution to identify any production issues that impact customer / Bank, own and resolve it end to end

- Track production issues for closure

- Identify the root causes and ensure that they are not repeated

- Impact analysis and ensure resolution is provided for impacted customers

- Liaise on day to day activities related to all stakeholders in resolving the issues / understanding gaps etc., to ensure smooth functioning of business

Secondary Responsibilities:

- Support other program implementations which has a dependency on Core application

- Recommend process changes in order to improve service efficiency and quality for Credit Card life cycle

- Facilitate a customer centric channels to provide seemless customer experience.

- Support Business in implemnting solutions where Tech / Process solution is required

Managerial & Leadership Responsibilities:

- Own the projects implemented and drive towards closire

- Enable teams to drive projects / enhancments / automation by providing necessary support

Key Success Metrics:

- Project Implementation as per the plan, Enhancements and Automations atleast 5 during the year