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HR at Benchire
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Project Manager/Client Manager - Customer Success - FinTech (4-9 yrs)
Exp: 5-8 years;
Skills and Responsibilities :
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health of the client relation
- Drive Customer Success Outcomes
- Drive new business growth through greater advocacy and reference-ability
- Define and Optimize Customer Life-cycle Map customer journey. Develop listening points in the journey (e.g., usage, satisfaction, etc.) Standardize interventions for each point in journey
- Define segmentation of customer base and varying strategies
- Identify opportunities for continuous improvement and Learn from best practices in industry
- Measure the Effectiveness of Customer Success
- Define operational metrics for team and establish system for tracking metrics. Create cadence for review within team
- Foster collaboration within team and across customer life-cycle
- Encourage continuous learning within team Enhance Effectiveness and Efficiency Through
- Technology Support systems, Customer marketing software, Reference and advocacy solutions, Customer Success Management platform, Create a company-wide culture of
Customer Success :
- Align with Marketing around marketing to existing clients
- Align with Product around driving product road-map
- Align with Finance around measurement and forecasting
- Align with Executive Team around key metrics and objectives
Skills and Responsibilities :
- 5 years- experience in leading customer-facing organizations with Technical background
- Ability to manage influence through persuasion, negotiation, and consensus-building Ideally background of post-sale experience
- Strong empathy for customers
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Enthusiastic and creative leader with the ability to inspire others
- Excellent communication and presentation skills
- Relevant Bachelor's/Master's degree preference for computer science or related degrees
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