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10/04 Swatee Paithankar
HR at Benchire

Views:1274 Applications:563 Rec. Actions:Recruiter Actions:10

Project Manager/Client Manager - Customer Success - FinTech (4-9 yrs)

Delhi NCR/Gurgaon/Gurugram Job Code: 912732

Exp: 5-8 years;

Skills and Responsibilities :

- Influence future lifetime value through higher product adoption, customer satisfaction and overall health of the client relation

- Drive Customer Success Outcomes

- Drive new business growth through greater advocacy and reference-ability

- Define and Optimize Customer Life-cycle Map customer journey. Develop listening points in the journey (e.g., usage, satisfaction, etc.) Standardize interventions for each point in journey

- Define segmentation of customer base and varying strategies

- Identify opportunities for continuous improvement and Learn from best practices in industry

- Measure the Effectiveness of Customer Success

- Define operational metrics for team and establish system for tracking metrics. Create cadence for review within team

- Foster collaboration within team and across customer life-cycle

- Encourage continuous learning within team Enhance Effectiveness and Efficiency Through

- Technology Support systems, Customer marketing software, Reference and advocacy solutions, Customer Success Management platform, Create a company-wide culture of

Customer Success :

- Align with Marketing around marketing to existing clients

- Align with Product around driving product road-map

- Align with Finance around measurement and forecasting

- Align with Executive Team around key metrics and objectives

Skills and Responsibilities :

- 5 years- experience in leading customer-facing organizations with Technical background

- Ability to manage influence through persuasion, negotiation, and consensus-building Ideally background of post-sale experience

- Strong empathy for customers

- Deep understanding of value drivers in recurring revenue business models

- Analytical and process-oriented mindset

- Demonstrated desire for continuous learning and improvement

- Enthusiastic and creative leader with the ability to inspire others

- Excellent communication and presentation skills

- Relevant Bachelor's/Master's degree preference for computer science or related degrees

Women-friendly workplace:

Maternity and Paternity Benefits

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