Project Manager - Agile - IT

Project Manager - Agile

Location : Bangalore

Years of Experience : 12 to 15 years

Job Description :

- Rich experience delivering Digital marketing projects for multiple clients

- Deep understanding of client engagement and servicing delivery models including SLAs/commitments, SOW process, and client / vendor management.

- Practical experience in applying industry best practices for software delivery, project planning tools (Microsoft project, JIRA, VSTS) and techniques

- Understanding of client specific solution approach, scope, and functionality for marketing solutions - feeds, APIs, subject areas, aggregates, including frequency of updates, alerts/monitoring/audit processes, campaign templates, CRM reports (ops and MROI), and analytical models and operations

- In depth knowledge of CRM solution components (ETL / Messaging/ Campaign management /Reporting/Modeling tools) as it relates to formulating an MPP/PLM structure in PLM tools (Epics/US)

- Hands on experience delivering projects in SDLC - Waterfall, Iterative and agile methodologies.

- Experience managing client & internal stakeholders

- Experience in implementing and improving technical process adherence and quality of project by implementing engineering and quality metrics

- Live by our core values every day - Passion, Accountability, Global culture and Inclusion

- Responsible for driving successful project delivery in partnership with the program stakeholders

- Establish high level project plan including complete estimates, resource forecasts/levels for delivering end to end scope

- Define operating /engagement model and drive governance to ensure project execution excellence

- Effective on-boarding of internal and external project teams

- Track and report project level score cards against key metrics like effort, resource utilization, project milestones, budgets, defect management to internal stakeholders in an accurate and timely manner

- Manage risk and issue identification, tracking and reporting

- Effective management of scope and change request process

- Create and maintain comprehensive project documentation and artifacts

- Manage stakeholder relationship and communication

- Conduct project review meetings with stakeholders

- Drive high client satisfaction by establishing processes to consistently meet / exceed client SLA, drive operational efficiencies, compliance, and quality

- Constantly and consistently monitor account and solution health relative to SLA commitments

- Establish and ensure clear acceptance criteria and deliverables across the project phases and facilitate the same with internal stakeholders

- Effectively lead and manage a global cross-functional team to drive successful project completion

- Enable and champion project methodology standardization and industry best practices.

Qualifications :

- 4 year Marketing, Computer Science or equivalent degree

- 13+ years professional experience in IT Service industry.

- Extensive involvement in all stages of application development lifecycle including requirements, logical and physical architecture modeling, design, development, implementation, and support.

- Experience in both project delivery & managing on-going support for multiple accounts.

- Deep knowledge of Digital Solution Landscape with experience in Marketing Technology software (Loyalty/CRM etc.) and Digital Content Management products

- Solid understanding of omni-channel customer journey and the role of various solution options in attracting, engaging and retaining customers

- Ability to influence and/or implement project management tools (Jira, VSTS, MS Project, SharePoint etc.) and processes for efficient delivery

- Sound knowledge of CRM technologies and tools - Adobe, Unica, Informatica, Python, AWS, Redshift, Analytics and reporting tools etc.

- Ability to work effectively in a dynamic, fast paced and often changing environment and under significant deadline pressures

- Have strong problem solving and negotiation skills in a client-facing environment to drive a project's successful completion

- Proven success influencing and working with people effectively across Horizontal (ex: Practices, CoEs) and Vertical (ex: industry) company groups

- Strong organizational skills and interpersonal skills.

- Strong presentation and communication skills