Functional Responsibilities:
- Provide ongoing business support to the users of an internal strategic system
- Undertake business process engineering initiatives - Apply critical thinking to troubleshoot issues, proactively identify and develop new ideas / innovations that will add value to the business and team
- Provide deep knowledge of application / data servicing flows and requirements to facilitate planning and execution
- Track user adoption and able to visualize user behavior patterns for business dashboard presentation
- Proactively interact with internal stakeholders to understand business needs and draw up requirements
- Effectively prioritize and drive enhancements that are meaningful to users
- Initiate / support various global projects - Develop and manage projects, ensure timely quality deliverables and report project progress
- Ability to interpret system / business requirements and prepare specification and design document
- Execute ongoing release management to continuously enhance the solution; act as a link between the business stakeholders and Technology / vendor during the design, build, test and implementation phases
Qualifications:
- Strong academic background with project experience accreditation is preferable with proven record of success
- Strong Microsoft office skills (Word, Excel, PowerPoint)
- In depth knowledge in process design and management (strong comprehension of Visio and Signavio is a plus)
- Excellent communicator (written and verbal) with strong interpersonal skills
Skills:
- Good understanding of Investment Management Business, Mutual Funds, Managed Accounts, and/or Separate Accounts preferable
- Ability to delve into details with a view to proactively solve issues, develop new ideas and add value to existing functions
- Strong project management skills, preferably experience implementing tech projects having supported user testing, training, support
- Ability to multi-task and manage competing priorities/workflows
- Proven ability to quickly learn the business, the application and adapt to ever changing priorities
- Can do attitude to take on new challenges and succeed
- Ability to build relationships across global teams
- Ability to analyze large data sets, summarize findings and recommend feasible solutions
- Ability to explain complex ideas and methods to business partners is essential
- Strong attention to detail is critical
- Self-motivated, team player with strong work ethic
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