Project Management - HRO - IT Services Industry

Roles & Responsibilities:

- Respond to client's queries accurately (via phone, live chat, email and case management system)

- Process, maintain & administer HR transactions & provide support (e.g. joiners/leavers, personal/job/pay data changes, promotions, employee records & documents, bonus, pension, annual compensation cycle, etc.)

- Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests

- Provide clarification of HR policies and procedures

- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan

- Organize knowledge sharing sessions both within the team and cross teams

- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool

- Liaison with third parties, vendors and multiple stake holders

- Reporting errors and issues to the Team leader on time

- Ensuring quality and timeliness of work

- Be actively involved in pre-sales activities (for example, help the management in responding to RFIs and RFPs, create prototypes or POCs, etc.)

- Focused, diligent, high on quality and timeliness are the basic requirements for the role.

- Reporting data for personal performance and maintaining personal tracker

- Contribute to team "Business As Usual" activities such as hiring, process improvement, service standardization, etc.

- Exhibit strong problem-solving and business acumen skills.

- Demonstrate advanced proficiency in written and verbal communication skills.