Program & Project Management - IT Infrastructure Delivery

Primary Skill : Program Project Mgmt

Additional Skills :

Role Description : IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.

Job Description Additional Comments : Prerequisites

- 12+ years of relevant experience in Learning and Talent development in ITES environment.

- IT Infrastructure Delivery experience is desirable

- Exposure to Service Desk training and management.

- Excellent communication skills.

- Experience in interacting with Senior Management and Leadership groups and in addressing their requirements.

- Experience in working with Global teams

- Program and Project Management skills.

- Excellent coaching, mentoring and team handling skills. Trainings and Certifications (Desirable but not Mandatory)

- Technical certifications within the Infrastructure Technology space

- PMP, ITIL, MS Project

Nature of work

Reporting to the Training Lead, the Training Manager assumes responsibility of the designing and managing training delivery within Infrastructure Services across India.

Duties and responsibilities

- Ensures the delivery of services reflective of the core deliverables that the IS Training team has agreed with projects and leadership.

- Plan, organize, and manage the training delivery for Infrastructure Services.

- Facilitate day-to-day training transactions.

- Publish training reports and analysis to the training lead, management and other stakeholders as agreed.

- Interact with leadership within IS, understand their specific training needs and develop training modules accordingly.

- Conduct skill gap analysis for Projects and participate in project transition for talent development activities

- Facilitate in recruitment of skilled resources and thereby build a strong training team.

- Maintain close communication with Projects, DUs and Engagement leads and ensure that their requirements and concerns are addressed in a timely manner.

- Facilitate career counselling, evaluation, skills training, job readiness training and other activities related to training delivery

- Co-ordinate with vendors for organizing various trainings in line with the published calendars or customized needs from projects or leadership.

- Maintain necessary documentation for client records and billing.

Shalini Itagi | Research Associate | Technology
The Presidency, 2nd Floor, 1, St. Marks Road, Bengaluru-560 001