Program Manager - Voice Analytics Domain - KPO

Program Manager_Voice Analytics Domain_KPO_Mumbai/Pune/Chandigarh

We are looking for candidates with experience in Voice analytics for one of the leading KPOs based out of Mumbai.

Job Location : Pune/Mumbai/Chandigarh

Remuneration : Negotiable( Best in Industry)

Job Responsibilities :

- Designs, reviews, analyzes, and maintains an organization's voice communications system.

- Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting.

- Ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems.

- Evaluations of calls, conducting training sessions of new projects, documentation of feedback's, raising alert via email regarding all the fatal calls, timely call duration checks.

Qualification : Any graduate/PG

Experience : 4-10 years of relevant experience

Yukti
8602000203