Program Manager - (3-10 yrs)
Position Description: Program Manager
LOCATION Hyderabad, India
Responsibilities:
- Evaluate the business and competitive landscape, understand the current product and customer needs, and craft product goals and strategies
- Use website analytics and customer feedback to understand the current website experience to identify opportunities for improvements
- Drive policy changes and returns reduction activities that ensure the best customer experience and cost for returns
- Drive product development efforts including writing complete and detail-oriented product requirements documents and ensure clear communication of those requirements to the business, design, usability and development teams
Skills required:
- 8+ years of experience delivering solutions
- Bachelor's degree in Engineering or a quantitative discipline
- Expert knowledge of Microsoft Excel and proficiency in SQL and data mining
- Proven track record of taking ownership and driving results on technical projects
- Demonstrated ability to manage multiple sophisticated projects and competing priorities simultaneously
- Experience developing user experience goals, stories and requirements that can be used to create self-service support product specifications
- Collaborating with design, engineering, usability and program management teams both within customer service and across the company to test and launch self-service returns features accessible anywhere and anytime.
- Driving definition of scope and manage business case development and approval, requirements gathering/creation, prioritization, design review, and launch readiness of new self-service experiences.
Preferred:
- 3-6 years post MBA of experience
- MBA from premier B School
- Experience managing consumer-facing products in e-commerce
- Experience with agile or other program management methodologies
- Product development experience (including C++, Java, XML, messaging protocols, and Web Services)
- Strong written communication skills; this role will require the creation of content such as whitepapers and other written deliverables
Neha Arora
Manager
Quadrangle
(A division of Info Edge India Ltd.)
N-203, North Block,
Manipal Center, Dickenson Road,
Bangalore - 560042, India
Direct: + 91 80 40439019
Mobile: + 91 7204016689
www.quadranglesearch.com
www.infoedge.in
in.linkedin.com/pub/neha-arora/8/866/653/
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