Program Manager - Process Excellence - IIT/ISB/IIM

Job Brief:

We are looking to onboard a Program Manager, will be responsible for driving strategy and initiatives/process improvement programs focused on reducing cost by improving efficiency, reducing volume and Turn around time in Program and Improve Customer experience.

The key objectives of this role will be :-

1) Demonstrate strong knowledge of improving processes through Six Sigma / Lean/ methods and can perform complex Analysis when exposed to unstructured and structured data

2) Picking important projects that enables achievement of business objectives and drives growth.

3) Establish and continually improve the consistency, predictability and efficiency of the Customer Excellence project delivery by providing leadership and sharing best practices.

4) Roll-out organizational goals/objectives with in-house and Partner teams and maintain strong relationships with Partner Leadership.

5) Work across functions (Operations, Process Design, Product, Training, HR, Technology etc.) to align on the project charter & lead the end to end deployment.

6) Bring in scalable, long term and global outside-in perspective while solving for seller issues, improving efficiency and reducing contacts.

What we are looking for:

- A strong problem solver with first principle thinking, ready to get hands dirty while managing teams, someone who eats, sleeps and breathes ownership and is looking forward to being in an extremely high impact role.

Potential Backgrounds:

1) 3 - 5 years of experience in project management role in fast paced start -ups.

2) Looking for candidates from Tier 1 institutes like IIT/ISB/IIM A,B,C.

3) High ownership,proactive, self-starter & all hands on deck attitude