Program Manager - Partner Success Team - Telecom

About Company:

All you need to know about Excitel is that it's fun, young and exciting. These values are important to us and we carry them with us every day. We came into existence in 2015, and are now with 6 lakh active subscribers, 1400 partners and 2 major markets in Delhi and Hyderabad. As per TRAI's Dec - 20 published numbers for India, Excitel stands 7th (total subscriber base) among all private players in India, 4th in top monthly and quarterly growth (absolute and %) - averaging higher than market growth average, and among top 10 Wireline Broadband players in India.

This compared to the large conglomerates (Airtel, BSNL/MTNL) or well-funded platers (ACT Fibernet, YouBroadband from Vodafone) or publicly listed (Hathaway) or players with long history (Spectranet, DEN, Tikona) is an amazing success story of Excitel. Excitel has been steadily growing its subscriber base largely due to their powerful technology and strong word-of-mouth from users. This year we have 20 cities in our portfolio and envisage to expand to 50 cities by 2022.

While Excitel's initial industry-first plans & industry-best delivery gave it an exponential growth in these years, competition has now copied the promises, if not the delivery, thus confusing the consumers. Keeping in sync with the ambitious market expansion and marketshare gain that is. Excitel's vision for the next few years, its critical now to build the value-system for the brand and what it is identified for not only for its Customers & Prospects, but also to attract the right employees, partners, associations, press, and so on. As we are aware, in the current organic world of communication, a brand is no longer what we tell the Consumer it is - it is what Consumers tell each other it is. The environment is such that the Excitel brand storytelling is an urgent necessity for our business to sustain & grow. We've always been obsessed with transforming the way young Indians experience entertainment on the internet at home, and it is the passion guiding our way forward.

Profile: Program Manager - Partner Success Team (Head office)

- Someone strong in ideating, implementing and running functional programs on the ground.

Reporting to: AVP, Partner Success Team (PST)

Roles and responsibilities:

- Implementing the functional process/policies/SOPs in different circles in collaboration with the circle PST heads. Training/Induction of new and existing PST Managers on process/policy/SOPs and functional competencies. Identifying gaps in existing ground SOPs and refining them towards excellence.

- Running a monthly performance management of the managers in the PST.

- Piloting special projects and then implementing them on full scale.

- Identifying major red flagged cases and resolving them in collaboration with PST circle heads.

- Creating new programs/SOPs for PST managers to fulfill the functional objectives.

Key Performance Indicators:

- Successful implementation of new projects -pilot and scale up 100% Process/policy/SOP adherence in all circles

Behavioral Competencies needed for this role:

- Analytical Skills

- Change Readiness

- Receptive to Feedback

- Critical Thinking

Functional Competencies needed for this role:

- Strong Program Management Skills

- Strong Project management skills

- Training Skills

- Strong Problem solving skills

- Analytical skills