Program Manager - Logistics

Primary Duty & Responsibilities :

- Operational/ Process KRAs: Evaluate, develop & manage end to end delivery excellence programs while ensuring quality, productivity & budget objectives.

- Liaise with external clients and ML stakeholders for improving lane wise performance and to ensure smooth last mile operations.

- Work cross-functionally with different teams within & outside SCM in ideating & defining processes and systems.

- Proactively resolving client escalations within a stipulated timelines.

- Monitoring pending deliveries, pickups and calling out risks.

- Ensure adherence to SOP.

- Ensure reports are shared on time.

- Complete administrative functions such as maintaining timeliness, accuracy of information shared Analyze, suggest, develop, implement and evaluate data and generate reports identifying weekly and monthly trends.

- Knowledge of data analysis tools like SQL (R language would a plus).

- Key KRAs Monitoring metrics should meet AOP Reducing repeat errors

Key KRAs:

- Monitoring metrics should meet AOP.

- Reducing repeat errors.

Qualifications:

- BE/ MBA from Institute of repute with 5+ years of relevant experience.

- Highly skilled in program managing with multiple stakeholders across the functions.

- Team Management experience in Logistics and operations.

- Exposure & Comfort in fast pace with data driven detail orientation.

- Ready for new problem solving and challenging work projects.

- Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision.

- Strong communication, organizational, motivational and time management skills.

- Ability to work flexible hours if necessary.

- Ability to analyze operational matrices and create Plan of Action with measurable changes within timelines.

- Capable of identifying gaps and executing initiatives.