Program Manager - Internet/Online

Responsibilities Include:-

Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals

Establishing robust and scalable processes to execute and manage several projects implemented for sellers, working with Business Teams across the globe.

Participate in planning meetings to understand the growth strategy and provide inputs where needed, also gather ideas across the table to improvise existing services within the local group

Work with respective stakeholders . There will be a constant review and evaluation based on project KPIs.

Consolidate experience working with tools developed for sellers and liaising with the technology teams to drive improvement of these existing tools and the development of new ones.

Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems.

Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required

Active participation in hiring and building the team & raising the bar in hiring process

People management i.e. performance appraisals, goal setting, training and mentoring talent to grow within organization & control attrition

Ensures employees growth & development, set priority, drive motivation & engagement for employees

Basic Qualification and Skills Required:-

Master degree(preferably top-tier Computer Science or Business degree) and 5 yrs of relevant people management experience

Advanced computer literacy in Microsoft Office (especially MS Excel) applications

Ability to work with IT systems, understand and work with XML feeds, SQL/DW.

Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.

Demonstrated ability to build, develop, direct, and manage a group of people

Ability to support Business and provide solutions to Seller pain points

Ability to handle complex and ambiguous scenarios

Ability to organize, prioritize and schedule work assignments.

Ability to manage conflicting priorities - capability to work on several projects in parallel

Ability to make administrative and procedural decisions

Proven ability to manage reporting and analysis

Demonstrated passion for delivering a positive Seller experience, and maintain composure in difficult situations

Ability to effectively and efficiently complete difficult goals or assignments

Can adapt well to changing circumstances, direction, and strategy.

MBA from Top Tier colleges is must.

If interested kindly revert with your updated cv.

Sandeep Pandita
Senior Recruitment Consultant
Maven Workforce
Noida