Program Manager - EduTech

Program Manager

Key Responsibilities Your primary job responsibility will include (and not limited to):

- Ownership of Program Office activities covering all aspects of program delivery & participants learning experience

- Coordinate with faculty to create best in class learning material - video, reading material, assignment

- Support faculty and senior managers to ensure that participant's learning outcomes are met and a high level of satisfaction is maintained

- Be the first point contact for participants, troubleshoot queries and manage discussions

- Assist program director and senior operations and academics managers in planning on-campus sessions, preparing schedules, evaluation, grading and coordinating with faculty (including senior professionals from the industry)

- Monitor participants' performance and various program trackers to ensure the program is running well in areas of responsibility and escalate cases as needed

- Collate learning material, solutions and grades from faculty and upload to the LMS

- Review course videos to ensure quality

- Ensure infrastructure and technology readiness during on-campus sessions and live webinars during weekends and be available to ensure smooth operations and delivery

- Manage, identify and implement processes for smoother program management to ensure a consistent and trouble free learning experience

- Coordinate with IT and Admin to ensure smooth execution at various locations

- Travel to other cities as needed to manage residencies

Qualification:

1. MBA preferable, Graduate with 2+ years of relevant experience can also be considered

2. Competency: (Top 3)

Ability to multitask and coordinate with multiple stakeholders

- Passion for learning and having great learning outcomes

- Intermediate level knowledge in Excel and other productivity tools