Program Manager - eComm Store Ops

Program Manager– eCommerce Store Operations

Job Description - Responsibilities

- Take leadership role in independently managing eCommerce Operations.

- Independently handle multiple clients – establish self as a valued partner.

- Collaborate with Quality team in identifying process gaps, in planning end to end fixes and in leading execution to meet six sigma quality.

- Independently handle all client escalations and lead mitigation steps to prevent future escalations

- Build domain expertise and lead from the front.

- Lead team size of 100 plus people –lead hiring, training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc

- Help knowledge management endeavor by sharing process knowledge and best practices within and across teams

- Implement process health check through metric dashboards and put in place watertight process governance.

- Minimize program dependence on self and other key members

Background & Skills

- 5+ years of experience in eCommerce Operations or Online Operations or Sales & Marketing Operations

- Strong business understanding of hi- tech manufacturing/retail/leisure or travel industries

- Needs to work US shifts

- Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope

- Knowledge of / prior experience with offshoring processes and methodologies highly preferred

Interested Candidates can send resumes to smita.s@peoplefy.com

Smita
Mobile : +91 9028055508